Investigation of Satisfaction of Customers Receiving Service from Freight Forwarders
نویسندگان
چکیده
منابع مشابه
Service Quality and its Importance for Rail Freight Customers
Liberalisation process has just started in the Turkish rail market with the new law recently entered into force in order to comply with EU Directives. In the liberalised markets, service quality is the decisive factor that rail undertakings can use to create difference and achieve competitive advantages. The purpose of this paper is to analyse the customer perceived service quality for rail fre...
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ژورنال
عنوان ژورنال: The Journal of International Scientific Researches
سال: 2019
ISSN: 2458-8725
DOI: 10.23834/isrjournal.540178